Effective Date: September 1, 2025

Shipping Policy:

All products are shipped within certain timeframes after placement of an order. These timelines will be clearly accessible on every product page. This date/time signifies when we expect the product to ship from the manufacturer. Shipping times may vary depending on the destination and the carrier.

Currently we only offer shipping to the continental or contiguous United States of America. This specifically entails that we do not ship to the following locations:

• Alaska
• American Samoa
• Micronesia
• Guam
• Hawaii
• Marshall Islands
• Northern Mariana Islands
• Palau
• Puerto Rico
• U.S. Virgin Islands
• Armed Forces Locations
• Any other international locations outside the contiguous USA

If you have any questions, concerns, or would like to modify/cancel your order you can reach out to our customer service team using our Help Center. Unfortunately, there is the possibility that your order has shipped or processed before you contact our team and as a result we will be unable to modify/cancel it. We appreciate your understanding!

Refund Policy:

Please refer to Section 9: Refund Policy  in our Terms of Use for more details regarding refunds, returns, and exchanges.

This Privacy Policy (the “Privacy Policy”) applies to the website located at shopsherrishepherd.com operated by Cistus Media, Inc. (“Cistus Media,” “us,” “our,” or “we”) and its mobile versions and any associated mobile applications and services where this Privacy Policy is posted (collectively, the “Services”). This Privacy Policy describes how Cistus Media collects, uses, shares, and secures the personal information you provide through the Services. It also explains what your rights are, which may differ depending on where you are located. We encourage you to read this Privacy Policy carefully to understand the personal information we collect and what we do with it. When you access and use our Services, you acknowledge that you have read this Privacy Policy, understand it, and that you do not object to our processing activities. By using the Services or providing your personal information to us, you are accepting the practices described in this Privacy Policy and our Terms of Use (linked here).

See full policy here.

Please read these Terms of Use (“Terms”) carefully, as they govern your use of (a) the websites, mobile applications, and other online platforms operated by Cistus Media, Inc. (“Cistus Media,” “we,” “us” or “our”) where the Terms are posted (collectively, the “Platforms”) and (b) your use of any services, features, and functionalities available on the Platforms, including your purchase of any products offered on the Platforms (collectively, the “Services” and, together with the Platforms, the “Sites”).

Read the complete Terms of Use here.

Effective Date: September 1, 2025

All products offered as a "Pre-Order" will be clearly labelled as such with a featured "Pre-Order" button. The product page will also include a clear expected shipping date for any pre-order products. The Shop Sherri Merch team will make every effort to ensure that your pre-ordered products are shipped as soon as possible.

Steps to purchase a pre-order product:

1. Browse our selection of products. If you see a pre-order product that you would like to purchase, begin by confirming the expected shipping date and ensuring this meets your expectations.
2. Add the pre-order product to your cart just as you would any regular product.
3. Continue shopping on our platform, once ready to checkout head to your cart and select the "Checkout" button.
4. Enter your contact, shipping, and payment details to place the order.
5. You have placed your pre-order! This ensures you are in a priority sequence to receive the selected products as soon as they are available to ship.

If you have any further questions or concerns feel free to reach us anytime using the Help Center.

As described in our Privacy Policy (here), we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.